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	Sales - Total Satisfaction.ppt
	Rating:		Price: $29.99
	At A Glance
	This original PowerPoint material was gathered during an 18-month research project and given as part of an executive workshop that looked into the trouble some very successful high tech companies had as they grew to eventual success. This section of the Growth Traps and Beyond material describes the importance of customer satisfaction and the satisfaction opportunities that can occur when there is a gap between what the customer expects and what they are currently receiving.
	Background
	There are four elements of Total Customer Satisfaction Management -- managing customer relationships, measuring value perception, achieving high quality performance, and supporting the "value creators". This presentation discusses all of the above and deals with the satisfaction "gaps" that can occur if any of the above is missing or is not working properly.
	Benefits
	Using this presentation, you will understand the importance of determining customer-defined standards in achieving high-quality, high-performing products. You will also heighten your awareness of the potential "gaps" that can occur if certain customer needs are not met.
	Time ROI
	This material was developed as a part of a 4-day executive workshop to provide insights gained through an original research project. By using MyWorkTools.com, you will save countless hours of research and development, and will have access to a wealth of information not available elsewhere.

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